eToken Certificate renewal
Etoken certificates expire every 5 years. If a certificate expires the user will receive a message when the token connects to the VPN “Certificate Validation Failure” message immediately without asking the user for a password.
Once a certificate expires the user will no longer be able to use the eToken to access the VPN and will not be able to access some essential University services. A user must renew their certificate to restore access to these services.
A user can check to see when their certificate expires by completing the following steps
- Connect the eToken
- Open ‘Safenet Authentication Client Tools’
- Select Advanced View
- Open User Certificate to view expiration date
Authentication Services will provide email notice directly to individual users & administrators.
Users will receive,
- 1st notice 15 days prior to expiry
- 2nd notice 7 days prior to expiry
- 3rd and final notice 3 days prior to expiry
Department administrators will receive notice of any users within their department whose eToken certificate is expiring within the following month.
To renew a certificate user should schedule an appointment with their eToken department admin to unassign and re-enroll their eToken. Re-enrollment will renew the user’s certificate for an additional 5 years.
If you need assistance in locating your eToken Department Administrator please access our department contact list by entering your UTORid and UTORid password.