My STAREZ connection is failing…

The most common error relates to Dons at the University. Dons are required to have staff designation to make use of the application. Commonly, HR onboarding process fails to apply that designation to their existing UTORid and creates an entirely new UTORid account and profile.

The typical error message is as follows “Our records indicate that you are not a current staff or faculty member at the University of Toronto. Please speak to your business officer to have this corrected.”

If you suspect this to be the error please contact and provide the personnel number for the position and the existing student UTORid. A ticket will be created for the merging of the two accounts into the existing student UTORid. Please quote the FAQ into part of your message for easier identification of the issue and faster response times.