Prerequisites

  • You must be using a Windows Operating System
    • If you RDP into a Windows office machine and your local machine is a Windows machine, this feature works on the Windows office machine.
    • This feature does not work if your local machine is a Mac/Linux and you RDP into a Windows office machine.
  • You must be connected to a UofT network. Those with a home machine must connect to
    general.vpn.utoronto.ca using Cisco AnyConnect
  • You must have SafeNet Authentication Client installed on windows machine
  • You must have SafeNet Authentication Manager installed on your windows machine (this is different from SafeNet Authentication Client)
  • You must install Internet Explorer as self-service is most supported there. In Internet explorer, you must add https://ekey.utoronto.ca/samservice/ to “Trusted Sites”:
    1. On Internet Explorer click on the gear, next to the smiley face
    2. Click on “Internet Options”
    3. Go into the “Security tab”, click on “Trusted sites”, then click on “Sites”
    4. Put “https://ekey.utoronto.ca” to “Add this website to the zone:” and click on “Add”. Click on “Close” then “OK”.

Instructions

  1. To start, go to https://ekey.utoronto.ca/samservice/ on Internet Explorer and login using your UTORid and password
    • If you have an eToken plugged in you may see some variant of the below:
    • Click on “More choices”, then click on “Use a different account” to login

      • On the “User name” field, type: ad\[Your UTORid]
      • On the “Password” field, type in your password
    • Otherwise, if you do not have your eToken plugged in, you will see the following prompt

      • On the “User name” field, type: ad\[Your UTORid]
      • On the “Password” field, type in your password
  2. You will then be greeted by this screen:
  3. Plug in your eToken
  4. Select the eToken you want to renew in the list on the left. The selected token will be in larger font.
  5. Make sure the eToken you want to renew is connected to your computer
  6. Click on “Update Token Content”
  7. Click on “Start”
  8. Click on “Yes. Continue with enrollment”
  9. Reset your password
  10. For your Token Name, insert your first and last name
  11. Wait until the eToken is enrolled. This process takes a while.
  12. Once completed, you should have the following screen:

If you have any concerns or inquiries, please contact us.