How to enroll an eToken

How to unassign an eToken

How to deal with forgotten passwords or locked tokens

How to deal with lost or forgotten eTokens

What to do when an ‘lost’ eToken is found

What do to do with a damaged eToken

What do I do when staff leave the University or transfer to another department?

What do I do if staff already have an active eToken?

New User Enrol Step-by-Step Procedures

  • Connect your admin token to your computer
  • Access SAM by inserting your eToken, open Internet Explorer, and access the URL https://ekey.utoronto.ca/sammanage
  • Select ‘Deployment’
  • Search for ‘USER BY USERNAME’
  • Enter the UTORid of the enrollee under Search criteria
  • Select ‘GO’
  • Check the box beside the correct UTORid and select ‘ENROLL’
  • Select ‘RUN’
  • Select ‘DONE’ after processing has finished and provide the token to user

Need more help? Try our step by step picture guide.

Un-assign User Step-by-Step Procedures

Please Note: This process can be done remotely or via the connected token function. As some users experience difficulties with the connected token unassign function we recommend the following method.

  • Take possession of the user’s token
  • Connect your admin token to your computer
  • Access SAM by inserting your eToken, open Internet Explorer, and access the URL https://ekey.utoronto.ca/sammanage
  • Search for ‘USER BY USERNAME’
  • Enter the UTORid of the user to be unassigned under Search criteria
  • Check the box beside the correct UTORid and select ‘UNASSIGN’
  • Select ‘RUN’
  • Select ‘DONE’ after processing has finished and retain the spare token for future enrolment

Need more help? Try our step by step picture guide.

Password Resets

Password resets should be initiated for users who have forgot their password or have locked their token due to many failed attempts.

  • Take possession of the user’s token and connect it to your computer
  • Connect your admin token to your computer
  • Access SAM by inserting your eToken, open Internet Explorer, and access the URL https://ekey.utoronto.ca/sammanage
  • Search for ‘CONNECTED TOKENS’
  • Highlight the account name of the user requesting a password reset. Select ‘RESET PWD’.
  • Select ‘RUN’
  • Select ‘DONE’ after processing has finished. The token is now unlocked and the password has been set back to default.
  • Have the User immediately select a new password consisting of at least 6 characters and must contain at least 3 of the following (a number, an uppercase, a lowercase, and/or symbol)

 Need more help? Try our step by step picture guide.

Replacing Lost or Forgotten eTokens Step by Step Procedure

Users may occasionally lose or forget their eToken. The recommended procedure for lost and/or forgotten tokens is to replace the eToken using SAM, and then enroll a new token to that user. The lost or forgotten eToken will be labelled as lost in the system and remains as such until the token is found and returned to the Department Administrator.

Temporarily misplaced or forgotten eTokens are to be returned to the DA as soon as the token is located, so that it may be initialized and re-assigned at a later date.

  • Take possession of the user’s token and connect it to your computer
  • Connect your admin token to your computer
  • Access SAM by inserting your eToken, open Internet Explorer, and access the URL https://ekey.utoronto.ca/sammanage
  • Connect a new unassigned/blank eToken
  • ‘Search for’: Tokens by user. Enter UTORid of User Select ‘GO’.
  • Highlight the account name of the user with the lost/forgotten eToken. Select the ‘replace’ option from the drop down menu.
  • Select ‘LOST’ from drop down menu citing reason for replacement (please note: all lost and/or forgotten are to be labelled lost until returned)
  • Select the ‘RUN’ button.
  • Select ‘DONE’ after processing has finished. The new eToken is now ready for the user.

Need more help? Try our step by step picture guide.

Initializing Returned/Found eTokens

Users may occasionally lose or forget their eToken. If a User finds a previously lost or forgotten eToken it must be returned to the Department Administrator for initialization and unassignment.

The DA is to complete a two-step process: first, unassigning the eToken from the previous User and second, initializing it in order to remove the restrictions automatically placed on ‘lost’ tokens within the system.

Step One: Unassign the lost token

  • Take possession of the user’s token and connect it to your computer
  • Connect your admin token to your computer
  • Access SAM by inserting your eToken, open Internet Explorer, and access the URL https://ekey.utoronto.ca/sammanage
  • Search for ‘CONNECTED TOKENS’
  • Highlight token with status reading ‘REVOKED, LOST’. Select the ‘Unassign’ button. Select ‘Run’
  • Select ‘DONE’ after processing has finished. Do not remove the obsolete token and more forward with Step 2: Initialization

Step 2: Initialization

  • Select ‘IVENTORY’
  • Search for ‘CONNECTED TOKENS’
  • Select the ‘NOT ASSIGNED’ token and initialize
  • Select ‘RUN’ button
  • Select ‘DONE’ after processing has finished
  • The eToken is now active again, all restrictions have been removed. Retain the spare token for future enrolment

Need more help? Try our step by step picture guide.

Replacing Damaged eTokens

  • Take possession of the user’s token and connect it to your computer
  • Connect your admin token to your computer
  • Access SAM by inserting your eToken, open Internet Explorer, and access the URL https://ekey.utoronto.ca/sammanage
  • Connect a new unassigned/blank eToken
  • Search for ‘CONNECTED TOKENS’
  • Highlight the account name of the user with damaged the eToken. Select the ‘replace’ option from the drop down menu.
  • Select “damaged” from drop down menu citing reason for replacement
  • Select the ‘Run’ button.
  • Select the ‘Done’ button. The old token is now ‘damaged’ and new enrolled eToken is ready for the user.

Need more help? Try our step by step picture guide.