Prerequisites

  • You must be using a Windows Operating System
    • If you RDP into a Windows office machine, this feature works on the Windows office machine.
  • You must be connected to a UofT network. Those with a home machine must connect to
    general.vpn.utoronto.ca using Cisco AnyConnect
  • You must have SafeNet Authentication Client installed on your windows machine
  • You must have SafeNet Authentication Manager installed on your windows machine (this is different from SafeNet Authentication Client)
  • You must install Internet Explorer as self-service is most supported there. In Internet explorer, you must add https://ekey.utoronto.ca/samservice/ to “Trusted Sites”:
    1. On Internet Explorer click on the gear, next to the smiley face
    2. Click on “Internet Options”
    3. Go into the “Security tab”, click on “Trusted sites”, then click on “Sites”
    4. Put “https://ekey.utoronto.ca” to “Add this website to the zone:” and click on “Add”. Click on “Close” then “OK”.

Instructions

  1. To start, go to https://ekey.utoronto.ca/samservice/ on Internet Explorer and login using your UTORid and password
    • If you have an eToken plugged in you may see some variant of the below:
    • Click on “More choices”, then click on “Use a different account” to login

      • On the “User name” field, type: ad\[Your UTORid]
      • On the “Password” field, type in your password
    • Otherwise, if you do not have your eToken plugged in, you will see the following prompt

      • On the “User name” field, type: ad\[Your UTORid]
      • On the “Password” field, type in your password
  2. You will then be greeted by this screen:
  3. Click on “Unlock the token or reset the Token password”
  4. Plug in your eToken into your machine
  5. Find the SAC icon from your machine and double click on it, it looks like:
  6. SafeNet Authentication Client should be popping up. Click on “Unlock Token”
  7. A challenge code has been made after clicking “Unlock Token”; go back into Internet Explorer and input the challenge code
  8. Click on “Submit”
  9. A response code will be generated
  10. Once you generate a response code, go back into SafeNet Authentication Client and input the response code
  11. From there, you should be able to create a new password.

If you have any concerns or inquiries, please contact us.