My AMS connection is failing…

Step One: Unplug your token from your computer

Step Two:Restart the Computer

Step Three:Attempt to connect to Cisco again

If the connection is still unsuccessful please provide you UTORid to .  Please quote the FAQ in part of your message for easier identification of the issue and faster response times.

If the problem persists there may be an issue with your AMS permissions.

An AMS user who experiences a VPN connection error is likely missing the necessary permission for AMS and eToken connection.

If you experience this error please follow these steps:

  • Please contact with the subject line ‘AMS Access Issue: Please add me to the AMS group’
  • Please provide your UtorID and AMS ID (if available)