Department Administrator : I tried to enroll a token but I keep receiving a message that indicates “All the Certificates requests have failed”

I tried to enroll a token but I keep receiving a message that indicates “All the Certificates requests have failed”…

 

There is an error with your administrative eToken and it needs to be re-enrolled. Please contact another admin within your department for assistance and request your token be unassigned and re-enrolled.

If you are the only administrative support for your department please contact auth.admin@utoronto.ca . Please quote the FAQ in part of your message for easier identification of the issue and faster response times.