I cannot locate a user UTORid in the SAM Management Application…
New Employees to the University:
You cannot pre-emptively enroll tokens to new employees prior to start date.
A New employee must activate their UTORid online at: https://www.utorid.utoronto.ca/cgi-bin/utorid/activate.pl
UTORids must be activated in order to be eligible for enrollment on SAM
Existing Employees of the University:
Contact firstname.lastname@example.org. Please quote the FAQ in part of your message for easier identification of the issue and faster response times.