If you can connect to the Cisco VPN follow these instructions…
Your ROSI Account is likely locked due to inactivity (6 months or longer since last log-in)

Please Contact ROSI.HELP@utoronto.ca and provide them with the following

  • UTORid
  • ROSI id
  • UofT telephone number (please provide extension if applicable)

If you cannot connect to the Cisco VPN please take the following steps…

Step One: Unplug your token from your computer

Step Two: Restart the Computer

Step Three: Attempt to connect to Cisco again

If the issue persists please contact your departmental IT support. Should they require assistance they can contact auth.admin@utoronto.ca directly. Please quote the FAQ in part of your message for easier identification of the issue and faster response times.

**Note: Support services from authentication administration are provided to technical assistance staff and is not service geared towards end user assistance**