My AMS connection is failing…
Step One: Unplug your token from your computer
Step Two:Restart the Computer
Step Three:Attempt to connect to Cisco again
If the connection is still unsuccessful please provide you UTORid to firstname.lastname@example.org . Please quote the FAQ in part of your message for easier identification of the issue and faster response times.
If the problem persists there may be an issue with your AMS permissions please refer to the FAQ for AMS shortcut failure.